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Returns Policy

MCL MEDIA conforms fully to The Supply of Goods and Services Act and Distance Selling Regulations and we therefore do not sell goods on a trial basis. You are strongly advised to check suitability and specifications of products before ordering.

5.1 If you need to return any products please contact our Sales Helpline on 01923 510103 or by Email: sales@musicalcocktails.com to discuss the fault before the products are returned. Often our technical staff can resolve a problem without the need to return it to us.

5.2 MCL MEDIA will not accept any returned product without preauthorisation and a Returns Number given to you by one or MCL MEDIA’s staff.

5.3 As described in clause 2.5 you have the right to cancel your order within 7 working days of receipt of the products. You must notify MCL MEDIA within this 7 day period in writing (Email is acceptable) if you wish to cancel/return the order. We will confirm receipt of your notice to cancel and issue you with a Returns Number. If goods are returned outside of this period or not in a suitable condition for resale as new and unused product a restocking fee of up to 25% of the product price paid may be charged.

5.4 All returns for refund must be in new stock condition with original boxes and all supplied accessories, documentation and software with product seals intact and not registered for warranty with the manufacturer.

5.5 Unless otherwise stated you will be responsible for carriage costs and insurance of all products returned for service or refund. Products shall be at your risk until actual receipt has been accepted by MCL MEDIA. It is your responsibility to ensure proof of safe and intact delivery of the products being returned.

5.6 If a product proves faulty within 28 days of receipt of order, we will work to resolve the problem as quickly as possible, providing you still have not completed the manufacturers warranty card. After 28 days or if the warranty card has been completed then your product will be returned direct to the Manufacturer’s appointed service centre.

5.7 We reserve the right to levy a charge for diagnostic and handling of up to £100 in the event the returned product is found to be ‘no fault found’. Return shipping costs both to us and back to you will be your responsibility.

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